SARA 24-Hour TeleService Expert Guide - FAQs

Q. What is SARA?

SARA 24-Hour TeleService Assistant provides around-the-clock access to your credit union accounts by making one phone call.

Q. When can I begin?

You can begin using once you have signed up and received your personal Authorization Code when you open your account. You can also request a code calling our Member Call Center at 563-355-0152 or 1-800-426-5241 ext. 0 during regular business hours.

Q. What do I need to use SARA?

A touch-tone phone

Your credit union account number which is printed on your statement

Your Authorization Code

The transaction codes and voice prompts in this guide

Q. How is my account protected?

Your 4-digit Authorization Code must be entered at the beginning of each call. Even if someone knows your code, SARA will not makes checks payable to another person or mail checks to another address. Pre-authorization is required to transfer money to another person’s account.

Q. How does SARA work?

Starting every call:

To access the SARA 24-Hour TeleService Assistant, dial 563-355-0152, ext 2 or 800-426-5241, ext 2. You’ll be guided by SARA through our voice menu and asked to say your request clearly into the phone after you hear the prompts. Or, you may enter your request on the keypad using the transaction codes listed below.

For personal assistance:

Please call us at our Call Center at 563-355-0152 or 1-800-426-5241, ext. 0 during regular business hours.

If you want to transfer from SARA to speak to a representative during normal business hours, simply say “member service” or enter 767.


Transaction Codes

Account Information

Enter

Check account balances

1

Verify a check has cleared

2

Check your last checking withdrawals

3

Check your last checking deposits

4

Check history on accounts

5

Transfer money between

6

Withdraw funds by check

7

 

Financial Transactions

Enter

Transfer (e.g. savings to checking)

787

Savings withdrawal by check

79

Checking withdrawal by check

39

Loan payment from savings or checking

785

Loan payment from savings or checking

785

Receive a check from a line of credit

52

Advance funds from a line of credit to checking or savings

587

Transfer between different account numbers (Contact us to set up cross-account transfer option)

282

 

Inquiry Transactions

Enter

Savings balance

74

Checking balance

34

Loan principle balance

54

Certificate balance

24

Last 5 checking account withdrawals

539

 

Financial Transactions

Enter

Transfer (e.g. savings to checking)

787

Savings withdrawal by check

79

Checking withdrawal by check

39

Loan payment from savings or checking

785

Loan payment from savings or checking

785

Receive a check from a line of credit

52

Advance funds from a line of credit to checking or savings

587

Transfer between different account numbers (Contact us to set up cross-account transfer option)

282

  

Account History (Prior 31 days)

Enter

Last 5 checks cleared

534

Check number cleared

364

Last 5 checking account deposits

533

Last 5 Debit/ATM card transactions

284

Last 5 account transactions

58

Last 5 savings deposits

573

Last 5 savings withdrawals

579

Last electronic deposit

523

Last dividend amounts

532

 

To hear more historical transactions, say “more” when prompted. You can say “cancel” to interrupt the message.

Other Commands

Enter

Place stop payment on a check

377

Stop payment inquiry

774

Change authorization (PIN) code

746

Year-to-date dividends

933

Prior year-to-date dividends

793

Year-to-date interest paid

934

Prior year-to-date interest paid

794

 

For a complete list of other transaction codes, please say or enter “99.”

 

SARA’s Helpful Hints

You’ll need to know some numbers:

Your account number. Your PIN (Personal Identification Number). Your account suffixes from the left column of your statement:

Account Suffixes

Account

0

Savings

1

Money Market

2

All Purpose

3

Vacation Club

4

Christmas Club

5

Investors Choice

6

Escrow

7

IRA

8

Roth IRA

9

Checking

 

This system uses speech recognition to record your responses. Best results are achieved by speaking clearly into the phone receiver.Avoid background noise and the use of cell phones or speaker phones. When entering numbers, you have the option to speak or use the keypad on your phone.

When you enter a dollar amount on the keypad, use a *instead of a decimal. For example, enter $75.00 as 75*00.

SARA updates your account(s) immediately. If you remain on the line after making a transaction, you’ll hear the new balances in the affected accounts.

To cancel a transaction or interrupt a message, say“cancel.” To end the call, say “goodbye” to receive a reference number.

Occasionally, the phone lines to SARA are busy. Please try back in a few minutes.