Financial Relief

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Whether you have experienced a job loss, are going through a financial hardship or you and your family have been impacted by the government shutdown, Ascentra Credit Union stands ready to help you during what may be a challenging and uncertain time. Credit unions were created as a direct response to challenging times, and Ascentra is here for you.

An Ascentra Financial Coach helping a member

Making Cents Financial Coaches

It may be hard to determine which financial relief options are best for you. That’s why we are here! Our financial coaches can sit down with you one-on-one to review your overall situation and help you determine a personalized plan to navigate these uncertain times.

Book Appointment

Financial Relief Options

  • Skip-A-Pay: the ability to skip-a-payment on a qualifying Ascentra loan. Learn more
  • Visa® Credit Card Skip-A-Pay: If you have an Ascentra Visa® Credit Card, your December monthly payment will automatically be skipped.

Your December statement will show a $0 minimum payment due. If you would still like to make a December payment, you are able to do so. If you have automatic payments scheduled, you will need to cancel your December payment if you would like to take advantage of the skip.

  • Loan Extensions: the ability to place extensions on qualifying Ascentra loans where you and Ascentra have agreed to postpone the monthly payments.
  • Mortgage Forbearance: the ability to temporarily suspend your Ascentra monthly mortgage payments for a specific time while you are experiencing financial hardship.

To go through our relief options and determine how we can best help, call 563-355-0152.

Be Vigilant and Beware of Scams

It is during times like these that fraudsters may try to call and appear as your financial institution and ask for personal and digital banking information. Always remember:

Ascentra Credit Union will NEVER ask you for your Personal Identification Information through any communication sent to you, including your debit or credit card PIN, a Secure Access Code (SAC) or your user ID and password to Digital Banking. If this occurs, stop and contact the institution directly, using contact information found on an official document to discuss the offer or request you received.