Vehicle Protection Claims

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How to File a Claim

Guaranteed Asset Protection (GAP) Insurance

  • Report a Total Loss: Contact Ascentra Credit Union at 563-355-0152.
  • Claim Deadline: Must be reported within 60 days of the primary insurance settlement, or the date of loss if there was no primary insurance.
  • Payments: Continue payments during the claims process. Any payments made after the date of loss will be refunded as part of the GAP settlement if there were no delinquent payments.

Guaranteed Asset Protection (GAP) Advantage

  • Report a Total Loss: Contact Ascentra Credit Union at 563-355-0152.
  • Claim Deadline: Total loss and new loan for a replacement vehicle must occur within 90 days of the primary insurance settlement, or the date of loss if there was no primary insurance.

Assurance Damage & Repair (ADR)

  • File a Claim: Call 1-877-296-4892 or visit www.assuranceplus.com/claims to request a claim form.
  • Notice of Loss: Must be provided within 90 days of the date of loss, and no later than 1 year from the date of loss.
  • Documentation: Completed form and required documents must be submitted within 180 days of the date of loss, and no later than 1 year from the date of loss.

Debt Protection

  • Report a Claim: Contact Ascentra Credit Union at 563-355-0152.
  • Claim Deadline: Report within 60 days of primary insurance declaring the vehicle a total loss or within 180 days of an accidental death protected event.
  • Payments: Continue making payments during the claims process.

Mechanical Breakdown Protection (MBP)

  • Report a Claim: Contact the Route 66 Claims Department before any work is performed.
  • Emergency Road Service: Call 888-357-9637.
  • Reimbursement: Submit claims within 30 days from the authorization date.

Vehicle Protection Plan (VPP)

  • Report a Claim: Call 844-253-1295. Prior authorization is required before any work is performed.
  • Roadside Assistance: Call 1-844-253-1295.