Our Story

Our story is all about you! A story started by hard-working people who put in the long hours and were constantly trying to improve their lives. In 1950 credit was a luxury not available to many. Buying a home or car was very difficult to do. This moved a few dedicated individuals to organize and create Alcoa Credit Union in the basement of the Aluminum Company of America (ALCOA), now known as Arconic, plant in Riverdale, Iowa.

This became the place where regular folks could help each other achieve their financial goals and is the foundation of what is now Ascentra Credit Union. Just like in our humble beginning, Ascentra is still all about people helping people - the core belief of the credit union movement.

When you join Ascentra, you are not a customer you are a member – and you are treated as such. Unlike banks, we don’t answer to stockholders or investors, we answer to YOU. As a democratically controlled not-for-profit, each member of Ascentra Credit Union owns a share in the credit union. You’re the boss!

We put people before profits. And those profits, you ask? They go back to you, the member, in the form of lower interest rates on loans, higher returns on your deposits and lower fees.

This is why we have a wide array of services designed for the many stages of your life. Whether you are looking to finance a home, effectively harvest your lifetime savings during retirement or consolidate credit card balances to one easy to manage loan, we are with you every step of the way. We know everyone has different needs. That’s why we strive for “Listening, caring, doing what’s right” – in fact that’s our motto. We are committed to excellence in service and living up to our value proposition of “Listening, caring, doing what’s right.” (Yeah, we said it again – because we take it that seriously.) This is the Ascentra Credit Union difference.