COVID-19

Helpful Measures to COVID-19 Response Efforts

As we are all adapting to the ever-evolving circumstances brought on by COVID-19, I’d like to reassure you that our top priority is the well-being of our members, our staff, and the communities we serve. For this reason we have taken certain measures to ensure that we are providing you access to your financial needs while adhering to practices that keep us all safe. 

 

We are also making things a little easier with financial relief efforts that can lessen hardships caused by this pandemic. Credit unions were created as a direct response to challenging times, this time it’s no different - we will be here for you in your time of need. We appreciate your faith in our credit union as we navigate through these dynamic times together. 

 

Cooperatively, 

 

Dale Owen, 

President and CEO

 

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Here for You

 

Ascentra Anywhere - Through online banking, you can pay bills, transfer funds, open accounts, set up text banking and alerts - all from home.

  • Need to deposit a check? Mobile Check Deposit through the Ascentra MyMobile App lets you skip that trip to the credit union.
  • Set up your Ascentra Visa Debit and Credit Card with your digital wallet such as Apple Pay or Samsung Pay so that you can make purchases through contactless payment terminals with your smartphone or smartwatch and reduce your risk.
  • You can also apply for loans or become a member, completing the whole process digitally with an electronic signature.
  • We understand every member has a different need, and our staff will go out of their way to help you in any way they can. If you are experiencing financial hardship, reach out to us to see how we can help at 563-355-0152 ext 0.
  • You can also receive assistance from an Ascentra Team Member during business hours through our new chat feature by clicking the "Let's Talk" button in the bottom right hand corner of the screen.
  • SARA Teleservice is an automated phone banking service you can use by calling the credit union at 563-355-0152.

 

Branches and Offices - For the safety of our members and employees, we have reduced daily lobby access, however members are able to visit a branch by appointment for loan closings, opening new accounts, accessing safe deposit boxes, and for Ascentra Retirement & Investment Services.

 

  • To make an appointment, or for any other banking needs please call our Digital Branch at 563-355-0152 ext. 0 during normal business hours; please note some wait times may be longer than usual.
  • Drive up windows will be open during regular business hours.
  • ATMs will remain available. Get access to cash at our ATMs and get up to 5 free ATM transactions per month when using the Privileged Status ATM Network.

Branches, drive up canisters, ATM screens and buttons are being sanitized more frequently.

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Financial Relief for You

We understand that the COVID-19 pandemic has affected our members in different ways. As your credit union, we want to help lessen your financial stress at this time so you can focus on keeping you and your family healthy and safe. 

 

Emergency Loan - Up to $5,000 for 36 months, no payments for 60 days, with an interest rate as low as 2.99% APR. Rate based on credit approval. Limited time offer.

 

Skip-A-Payment (Loan) - Members with qualifying loans can skip a payment on us.  We will be waiving the Skip-A-Payment processing fee through the end of May 2020. Fill out the Skip-A-Pay Form.

 

Ascentra Visa Credit Card Relief - Skip A Credit Card Payment - May & June* - All members that have a credit card account older than two months will automatically receive a waived payment for the months of May & June (appearing on their April & May statements). On your statement, the Minimum Payment will state "SKIP PAY ENABLED".

Members with automatic credit card payments set up and want to take advantage of this benefit will need to contact their financial institution where the funds are coming from to stop the payment. If you would still like to make a payment, you can still do so as you normally would.

If you have questions, please contact Card Services 563-355-0152 ext. 277.

*Interest will still accrue

 Here for our Community

GenesisPizzaTo help with local efforts, the Ascentra Credit Union Foundation has donated $10,000 to the Quad Cities Disaster Recovery Fund that will first focus on disproportionately affected communities by addressing the economic impact of reduced and lost work already resulting from the pandemic, immediate needs of vulnerable populations caused by pandemic-related closures, and the increased demand for medical information and support. 

You too can help and donate to the Quad Cities Recovery Fund.

 

The Ascentra Credit Union Foundation also donated $10,000 to the Iowa Credit Union Foundation's Emergency Relief Fund. Together with other credit unions and donors, the fund has allocated $550,000 to be used to help credit union members affected by the COVID-19 situation.

You too can be a part of the movement and donate to the Iowa Credit Union Foundation Emergency Relief Fund.

 

Ascentra is also taking steps to help unite and bring comfort to our communities with simple acts of kindness that support local businesses, individuals in quarantine, and health care workers. 

Follow our Facebook page for more feel-good content.

Beware of Scams

  • Throughout the COVID-19 pandemic, fraudsters around the country have been calling people appearing as their financial institution and asking for personal and online banking information.
  • Get early fraud text notices or add another layer of control and notifications by downloading the CardValet App. Learn other ways on how you can protect yourself.

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