Fraud Center

Fraud Center

 

Ascentra Credit Union is committed to the safety of our members' information and accounts. This page provides you with the knowledge and resources to help protect your personal and financial information.

Fraudsters use many different communication methods to steal information or trick consumers into sharing their personal information. Read below to learn how to recognize, report and prevent fraud, common scams, identity theft and cybercrimes.

Whether you bank in person, online or on your mobile device, your personal data could be vulnerable to identity theft and other attacks. The resources here offer financial fraud prevention tips.


 

Lost or Stolen Cards

If your Visa® credit or debit card has been lost or stolen and it is during business hours, please call us at (563) 355-0152 or 1 (800) 426-5241.

If calling outside of regular business hours, please call card services at 1 (800) 472-3272 for Visa debit or 1 (855) 632-9037 for Visa credit.

 




Security Statement

Ascentra Credit Union recognizes the importance of protecting the privacy of personal information about our members and it is our goal to protect that information in every way we interact with you, whether it be in a branch, at one of our ATMs, on the telephone, or online through the Internet.

Ascentra Credit Union will NEVER ask you for your Personal Identification Information through any communication sent to you including your debit or credit card PIN, a Secure Access Code (SAC) or your user ID and password to Digital Banking. If this occurs, stop and contact the institution directly using contact information found on an official document to discuss the offer or request you received.

If you have any concerns, stop into one of our branch locations or contact a digital branch representative at 563-355-0152 or through online chat at ascentra.org.

 

Hot Fraud Alerts

Text Scam

Ascentra has detected fraudsters posing as us and sending texts that appear to be coming from the credit union. They are asking you to authorize a purchase by clicking on a link in the text to gain your Digital Banking credentials. Remember Ascentra will never call and ask you or send you a text and ask you to enter the following information: Digital Banking logins, Secure Access Codes (SAC), account numbers, credit or debit card numbers or PIN numbers. If you receive a text like this, delete it. If you want to verify if it is Ascentra, please call Ascentra directly, during business hours, to ensure you are speaking to an Ascentra Representative.

Phone Scam

Ascentra has detected fraudsters posing as us and making calls that appear to be coming from the credit union to gain information from our members. Please know that Ascentra Credit Union will never call and ask you for personal information such as Digital Banking logins, Secure Access Codes (SAC), account numbers, credit or debit card numbers or PIN numbers. If the caller is asking for this information, please hang up and call Ascentra directly to ensure you are speaking to an Ascentra Representative.

Common Scams and Frauds

  • Blackmail scams

    A blackmailer’s mission is to scare you into sending them money by threatening to distribute private content—from your computer or phone, or shared with them over an email, text, or social media—that could embarrass you. They might ask you to wire them money, or send it using a mobile app, a gift card, or cryptocurrency. Sometimes these scammers are complete strangers and other times they might be someone you met online and thought you could trust.

  • Romance scams

    A romance scam is when a new love interest tricks you into falling for them when they really just want your money. Romance scams start in a few different ways, usually online. Scammers may spend time getting to know you and developing trust to fool you into thinking the relationship is real before asking you for money, a loan, or access to your finances.

    For a deeper look at warning signs and prevention tips, read our full guide on romance scams.

    Full Guide on Romance Scams

     

  • Impostor scams

    Impostor scammers try to convince you to send money or share account details by pretending to be someone you know or trust, like a government employee. Some people, specifically older adults, have received phone or video calls from scammers using CFPB employees’ names.

    The CFPB does NOT get in touch with people to tell them to pay fees or taxes related to a class-action lawsuit or lottery. You won’t need to send us personal information so that you can cash a check we send you.

    Scammers might pose as law enforcement and threaten you with legal consequences if you don’t send money, or they may pretend to be a charity organization seeking donations. Other messages might look like they are coming from a bank or another company, claiming there’s been a hack, potentially fraudulent activity, or other problem, in a scam meant to get your account or personal information.

  • Money mule scams

    A money mule is someone who receives and moves fraudulently obtained money. While some money mules know they’re assisting with criminal activity, others are unaware that their actions are helping fraudsters.

    Money mules may be recruited through online job or social media posts that promise easy money for little effort. They may also agree to help a love interest who they’ve met online or over the phone, by sending or receiving money, as part of a romance scam.

  • Charity scams

    A charity scam is when a thief poses as a real charity or makes up the name of a charity that sounds real to get money from you.

    These scams often increase during the holiday season as well as after natural disasters and emergencies, such as storms, wildfires, or earthquakes. Be careful when a charity calls to ask for donations, especially ones that suggest they’re following up on a donation pledge you don’t remember making. Also watch for scammers that try to get you to donate by using live streaming on social media platforms, altered images, or images or voices generated by artificial intelligence (AI). They typically ask you to send money online, often using cryptocurrency, so they can get your money quickly.

  • Debt settlement and debt relief scams

    Debt settlement or debt relief companies often promise to renegotiate, settle, or in some way change the terms of a debt you owe to a creditor or debt collector. Dealing with debt settlement companies, though, can be risky and could leave you even further in debt.

  • Lottery or prize scams

    In a lottery or prize scam, the scammers may call, text, or email to tell you that you’ve won a prize through a lottery or sweepstakes and then ask you to pay an upfront payment for fees and taxes. In some cases, they may claim to be from a federal government agency like the CFPB.


  • Money transfer or mobile payment services fraud

    Con artists use money and wire transfers to steal people’s money. If someone you don’t know asks you to send money to them—even if they say they are from a government agency—it should be a red flag.

    Using mobile payment services only with family, friends, and others you know and trust is the safest way to protect your money as you use the services. You should still be cautious when people you do know ask you to send them money. Before you send money, verify that they are really the ones requesting it.

  • Debt collection scams

    Debt collectors might contact you to collect on legitimate debts you owe. But there are scammers who pose as debt collectors to get you to pay for debts you don't owe.

  • Grandparent scams

    If you get a call from someone who sounds like a grandchild or relative asking you to wire or transfer money or send gift cards to help them out of trouble, it could be a scam. Artificial intelligence has made it easier for scammers to clone voices and alter images to make it seem like someone you know needs help. Meant to play on your emotions, this scam is among those commonly used to target older adults, especially during the holidays.


  • Mail fraud

    Mail fraud letters look real but the promises are fake. A common warning sign is a letter asking you to send money or personal information now in order to receive something of value later. Examples of mail fraud might include notices of prizes, sweepstakes winnings, vacations, and other offers to claim valuable items.

  • Mortgage closing scams

    Mortgage closing scams target homebuyers who are nearing the closing date on their mortgage loan. The scammer attempts to steal your closing funds—for example, your down payment and closing costs—by sending you an email posing as your real estate agent or settlement agent (such as your title company, escrow officer, or attorney).


Latest Fraud Articles

Romance Scams: How to Protect Yourself from Online Dating Fraud

  • Mar 30, 2026

Originally published April 30, 2022 • Updated March 30, 2026

Person looking at their credit card in distress

Romance scams have become one of the fastest-growing forms of financial fraud in the United States. Fueled by artificial intelligence, social media, and organized criminal networks, these scams cost Americans hundreds of millions of dollars each year.

What Is a Romance Scam?

A romance scam is a type of fraud where criminals create fake online relationships to gain a victim’s trust and eventually request money through wire transfers, cryptocurrency, or gift cards.

The Rising Threat of Romance Scams

Romance scams are no longer the occasional “lonely hearts” con. They have become one of the fastest growing and most emotionally destructive forms of financial crime in the United States, fueled by artificial intelligence, social media and sophisticated criminal networks.

What once looked like a small-time scam has evolved into a highly organized global operation that manipulates trust, exploits loneliness and drains hundreds of millions of dollars from victims each year.

In 2024, Americans reported losing more than $672 million to romance scams. Investigators believe the real number is far higher because many victims never report the crime due to embarrassment.

Over the past five years, consumers have reported losing more than $1.3 billion to romance scams, making it the costliest category of fraud tracked by the FBI.

At its core, romance scams are not about technology. They are about trust.

One of the biggest misconceptions is that only vulnerable seniors fall victim. In reality, victims come from all ages, income levels, educational backgrounds, and geographic areas.

How Romance Scams Work

Fraudsters typically begin by creating fake online identities using stolen or manipulated photos. They may claim to work overseas on an oil rig, serve in the military, or work as a doctor with an international organization. These stories provide a convenient reason why they cannot meet in person.

Once contact is made, the scammer moves quickly to build an emotional connection. Conversations become daily, personal, and affectionate. Within weeks, sometimes days, the scammer begins introducing financial problems.

Victims may be asked to help pay for travel expenses, medical bills, customs fees, or business investments. In many cases, the requests involve wire transfers, cryptocurrency, reloadable cards or gift cards—payment methods that are difficult or impossible to reverse.

How Romance Scams Often Begin

Romance scams often start with a simple message or connection that seems completely ordinary.

It often begins with a simple text from a stranger. The recipient may respond that they have the wrong number. The sender apologizes but continues the conversation.

What begins as a harmless exchange can quickly grow into an online friendship or even a romantic relationship over a short period of time.

Advances in artificial intelligence and automated messaging platforms allow scammers to send millions of messages through dating apps, social media, and text messaging. They only need a small percentage of people to respond to find potential victims.

According to the Global Anti-Scam Alliance, about 70 percent of U.S. adults experienced some form of fraud attempt in 2025, and the average American now encounters hundreds of fraud messages each year.

Why Romance Scams Are So Effective

Romance scams are rarely random. They follow carefully developed scripts designed to isolate victims and prevent outside intervention.

Scammers often coach victims on what to say if their bank or family members ask questions. Common explanations include home renovations, helping a relative or making a legitimate investment.

They may also discourage victims from discussing their relationship with friends or family. This secrecy is intentional, as scammers often claim that others will not understand or will try to interfere with the relationship.

The Financial and Emotional Impact

The financial losses can be devastating. Some victims drain retirement savings, take out loans, or accumulate significant debt.

Just as damaging is the emotional toll. Many victims experience lasting stress, anxiety, and embarrassment that prevents them from seeking help.

Warning Signs of a Romance Scam

While online dating and digital connections are common today, a few precautions can significantly reduce your risk.

  • Be cautious of anyone who quickly declares strong feelings but refuses to meet in person or participate in a live video call
  • Be skeptical of individuals who claim to be working overseas or traveling internationally and suddenly need financial help
  • Never send money, gift cards, cryptocurrency, or wire transfers to someone you have only met online

What to Do If You Suspect a Romance Scam

If you suspect a romance scam, stop communicating with the individual immediately and talk to someone you trust.

You should also contact your financial institution if money has been sent and report the incident through the FTC’s fraud reporting website.

At their core, romance scams succeed because they prey on one of our strongest instincts—the need to connect. An online relationship that seems genuine can quickly turn costly, but a little fact-checking can protect both your heart and your wallet.

 

 

Latest Fraud Videos

 

Fraud FAQs

Romance Scams: How to Protect Yourself from Online Dating Fraud

  • Mar 30, 2026

Originally published April 30, 2022 • Updated March 30, 2026

Person looking at their credit card in distress

Romance scams have become one of the fastest-growing forms of financial fraud in the United States. Fueled by artificial intelligence, social media, and organized criminal networks, these scams cost Americans hundreds of millions of dollars each year.

What Is a Romance Scam?

A romance scam is a type of fraud where criminals create fake online relationships to gain a victim’s trust and eventually request money through wire transfers, cryptocurrency, or gift cards.

The Rising Threat of Romance Scams

Romance scams are no longer the occasional “lonely hearts” con. They have become one of the fastest growing and most emotionally destructive forms of financial crime in the United States, fueled by artificial intelligence, social media and sophisticated criminal networks.

What once looked like a small-time scam has evolved into a highly organized global operation that manipulates trust, exploits loneliness and drains hundreds of millions of dollars from victims each year.

In 2024, Americans reported losing more than $672 million to romance scams. Investigators believe the real number is far higher because many victims never report the crime due to embarrassment.

Over the past five years, consumers have reported losing more than $1.3 billion to romance scams, making it the costliest category of fraud tracked by the FBI.

At its core, romance scams are not about technology. They are about trust.

One of the biggest misconceptions is that only vulnerable seniors fall victim. In reality, victims come from all ages, income levels, educational backgrounds, and geographic areas.

How Romance Scams Work

Fraudsters typically begin by creating fake online identities using stolen or manipulated photos. They may claim to work overseas on an oil rig, serve in the military, or work as a doctor with an international organization. These stories provide a convenient reason why they cannot meet in person.

Once contact is made, the scammer moves quickly to build an emotional connection. Conversations become daily, personal, and affectionate. Within weeks, sometimes days, the scammer begins introducing financial problems.

Victims may be asked to help pay for travel expenses, medical bills, customs fees, or business investments. In many cases, the requests involve wire transfers, cryptocurrency, reloadable cards or gift cards—payment methods that are difficult or impossible to reverse.

How Romance Scams Often Begin

Romance scams often start with a simple message or connection that seems completely ordinary.

It often begins with a simple text from a stranger. The recipient may respond that they have the wrong number. The sender apologizes but continues the conversation.

What begins as a harmless exchange can quickly grow into an online friendship or even a romantic relationship over a short period of time.

Advances in artificial intelligence and automated messaging platforms allow scammers to send millions of messages through dating apps, social media, and text messaging. They only need a small percentage of people to respond to find potential victims.

According to the Global Anti-Scam Alliance, about 70 percent of U.S. adults experienced some form of fraud attempt in 2025, and the average American now encounters hundreds of fraud messages each year.

Why Romance Scams Are So Effective

Romance scams are rarely random. They follow carefully developed scripts designed to isolate victims and prevent outside intervention.

Scammers often coach victims on what to say if their bank or family members ask questions. Common explanations include home renovations, helping a relative or making a legitimate investment.

They may also discourage victims from discussing their relationship with friends or family. This secrecy is intentional, as scammers often claim that others will not understand or will try to interfere with the relationship.

The Financial and Emotional Impact

The financial losses can be devastating. Some victims drain retirement savings, take out loans, or accumulate significant debt.

Just as damaging is the emotional toll. Many victims experience lasting stress, anxiety, and embarrassment that prevents them from seeking help.

Warning Signs of a Romance Scam

While online dating and digital connections are common today, a few precautions can significantly reduce your risk.

  • Be cautious of anyone who quickly declares strong feelings but refuses to meet in person or participate in a live video call
  • Be skeptical of individuals who claim to be working overseas or traveling internationally and suddenly need financial help
  • Never send money, gift cards, cryptocurrency, or wire transfers to someone you have only met online

What to Do If You Suspect a Romance Scam

If you suspect a romance scam, stop communicating with the individual immediately and talk to someone you trust.

You should also contact your financial institution if money has been sent and report the incident through the FTC’s fraud reporting website.

At their core, romance scams succeed because they prey on one of our strongest instincts—the need to connect. An online relationship that seems genuine can quickly turn costly, but a little fact-checking can protect both your heart and your wallet.