New Cards

  1. Home
  2. New Cards

Ascentra Visa® Credit Cards are Here!


  • When you receive a new card, activate it immediately by calling the phone number on the activation label attached to the card, or through Digital Banking by selecting:
  • Mobile app - Select "Menu" at the bottom of your screen, then "Cards" on the left-side menu and "Manage Cards". By choosing this option, you will also need to call 1-888-886-0083 to set a PIN for ATM cash advance.
  • Desktop - Select "Cards" on the left-side menu and "Manage Cards". 
    • Once your new card is activated, please destroy your old credit card.
    • It is important to note that your credit card number, expiration date and CVV will change. If you use your credit card for automatic payments or you make your credit card payment from another financial, you will want to update this information.
    NewCards_AnimatedGIF v2

     

    Update on Your Credit Card Statements:

    • All cardholders are now receiving printed statements. Your new statement includes the new payment address. 
      • Members previously receiving eStatements will need to re-enroll. 

      Card Flourish Image

       

      How to Re-enroll in eStatements

      To re-enroll in eStatements once your card is activated:

       

      • In Digital Banking, go to “Cards” on the Menu bar and click “Manage Cards”.
      • Click the “Card Details” button (on mobile, select the card image).
      • Click the “Statements & History” button.
      • Accept “Terms and Conditions” & “Enroll” your card by following the prompts.
      • Click the “Statements” icon on the Menu bar.
      • Click “eStatement Enrollment” and follow the prompts to enroll in eStatements.

      This is where you will find your credit card account summary, manage your eStatements and make a balance transfer. 


      CURewards


      Maximize Your Everyday Spending with Ascentra's CURewards Program!

      Looking to get more from your debit and credit card purchases? At Ascentra our exclusive Rewards Program, CURewards, turns everyday spending into valuable perks. Whether you're buying groceries, filling up your gas tank, or shopping online, EVERY Visa® transaction made with your Ascentra Debit or Credit card earns points that can be redeemed for cash back, travel, merchandise and more.

      As a member-owned financial institution, we’re proud to offer a rewards program designed to give back to you!. Start earning points today and...

       

      Claim What's Yours!

      A brand new rewards program that is already working for you!

      • Easier - Start earning points* with your first purchase, no registration required.
      • Faster - Earn points daily and view your totals in Digital Banking and on the app.
      • Bigger - Earn up to 200,000 points on every card**.
      • Better - Earn points for online and retail purchases on BOTH debit and credit cards.

      Redeem your points anyway you like:

      Cash back, quality merchandise, exciting travel or for donation to the Ascentra Credit Union Foundation. A rewards program built for YOU!

       

      Claim What's Yours

       

      *Credit card rewards points earned daily will be available for redemption on the cardholder's next statement cycle. **Member earns CURewards points per cardholder and per card, and will need to register each card separately on the CURewards website. Federally insured by NCUA.

      New Point Accumulation

      Ascentra Visa® Debit Card Points

      • Personal: $3 spent = 1 point
      • Business: $15 spent = 1 point

      Ascentra Visa® Credit Card Points
      (Starts earning in May, once you have activated your NEW credit card.)

      • Personal: $1 spent = 1.5 points
      • Business: $5 spent = 1 point

      Maximum points a cardholder can earn in a year is 200,000. Points can be redeemed at any time.

       

      NEW Ascentra Contactless Visa® Card Features

      You get all the same features and security you trust and additional benefits you'll love. 

      • Tap to Pay - a simple and secure way to make payments.
      • CURewards - A program that pays you back for your purchases.
      • Enhanced Card Controls - manage your card settings from Ascentra's Digital Banking.
      • Secure Chip Technology - for added security and greater protection against fraud.
      • Mobile Wallet - works with Apple Pay and Samsung Pay.

       

       

      Cell phone banking app

      Card Management

      Your new Ascentra debit and credit cards help you stay in control with new and improved card management features.

      • Card Details: Activate new cards online and request a new PIN.

      • Enable/Disable: Temporarily turn your cards on or off.

      • CURewards Points Details: View your rewards points balance and expiration date.

      • Card Controls: Set spending limits, location restrictions and allowed/unallowed transactions.

      • Report Lost Cards or Fraud: Report a lost or stolen card, or report fraudulent activity.

      • Alerts: Receive notifications for purchases that trigger your specified spending limits, location, transaction, or merchant type.

      • Travel Notifications: Inform Ascentra of upcoming travel plans to ensure uninterrupted card use.

      These features are accessible through the "Manage Cards" option within Digital Banking.


      Learn More

       

       

       

      Digital Wallet

      Upgrade your wallet and pay using your Ascentra Visa® Debit and Credit card with your smartphone or smart watch! Digital wallets and mobile payments are used to make secure purchases at stores, online, through apps and are very handy when you misplace your wallet!

      NOTE: Adding your NEW Ascentra Visa® Debit and Credit card(s) to mobile wallet is NOW available for Apple, Samsung and Google Pay! 


      Learn More

       

       

       

       

       

       

       

      Getting Started with Digital Banking


      How to Access Digital Banking on Mobile App

      The Ascentra CU Mobile App gives you fast access to your accounts – you get Ascentra Anywhere! You can enjoy the same features we offer within Digital Banking on a desktop, right from your phone! You can even deposit checks with your smartphone.

       

      Get the Ascentra CU Mobile App:

      app-store     google-play

       

       

      FAQs

       

       

      Debit Cards

      ATM Cards

      • Will new ATM cards be distributed?

        A: Yes, savings account only members will receive an Ascentra Visa® Debit Card for ATM use only! You will need to open a checking account to access all the benefits of a debit card. 

      • What does ‘Debit Card, for ATM use only,” mean?

        As part of our switch to new Visa® cards, we are no longer issuing separate physical ATM cards.  Your new ATM card will look like our Visa® Debit card; however, it will only have the functionality of your current ATM card.

        Remember that this debit card will be limited to ATM use only! If you would like to start accessing the benefits of the debit card all you need to do is qualify to open a checking account.

      • Will the ATM withdrawal limit change?

        A: No, your new Visa® Debit Card for ATM use only, will continue to have a withdrawal limit of $300 per day.

      Security

      • Concerned about the security of these new cards?
        A: Ascentra's NEW Visa® Debit and Credit cards have the same strong security as before. This includes secure chip technology.
      • How secure is Tap to Pay?

        A: New Ascentra Visa® Debit and Credit Tap to Pay cards include secure chip technology that adds an extra layer of security to member transactions.

        Each time you use a chip-enabled credit or debit card, at a chip-activated terminal, a unique one-time code is generated to authorize the transaction to enhance protection for your information. In addition, all payment information is encrypted, which ensures that your information remains unreadable to anyone unauthorized from accessing it.

      • Will I get charged double for using the Tap to Pay feature?
        A: No, Tap to Pay creates a one-time code for each purchase. This keeps payment information safe and helps prevent fraud. 

      Credit Cards

      CardValet

      • Can I use CardValet to control my new debit and credit cards?

        A: For both your Ascentra Visa® Debit and Credit cards, card controls are now available directly within Digital Banking under "Manage Cards". This includes features like turning your card on or off, setting alerts, and managing spending limits.

      • Do I need to do anything to remove my old cards from CardValet?

        A: No, everything will happen automatically. Once you activate your new debit card, it will appear in Ascentra’s Digital Banking, under "Manage Cards".

        Once your new credit card is activated, you will not have to do anything with the old card in CardValet as Ascentra will remove/close the old card in the app.