Privacy Policy

Ascentra Credit Union's Online Privacy Policy

Ascentra Credit Union recognizes the importance of protecting the privacy of personal information about our members and it is our goal to protect that information in every way we interact with you, whether it be in a branch, at one of our ATMs, on the telephone, or online through the Internet.

We limit the collection and use of member information that we require to deliver quality member service, which includes advising you about our products and services, and to help us respond to your questions and applications, as well as provide account information you may request.

When you visit our web site you can read about our products, services, and our corporate information all without providing any information about yourself. Our website may contain links to other websites. Ascentra Credit Union is not responsible for the privacy practices or the content of the linked websites.

When you utilize Ascentra Credit Union's Online Account Access or access our web site, we and our business partners who help us deliver these services will have access to your personal information. We do not sell any such information to any third party. We will maintain any information provided, as well as your business transactions, according to our usual security and confidentiality standards. To enhance the personalization and performance of a member's experience, Ascentra Credit Union's Online Account Access utilizes cookies (very small files that a website sends to the member's browser for record-keeping purposes). Cookies function as identification cards, recording passwords and preferences. Cookies cannot be executed as code or deliver viruses. Browsers can be set to deliver a message when a cookie has been sent, allowing the customer to decide whether to accept or reject it. In order for you to use Ascentra Credit Union's Online Account Access, all cookies must be accepted. All of our cookies are temporary, which means that they are active only as long as the member's browser is running and are deleted when the session has ended.

Please be advised that we may disclose information on your accounts or information contained in member files, provided to the credit union through our web site, to credit bureaus or agencies who have a legitimate purpose for obtaining the information. We may also disclose information obtained through our web site or through e-mail communications when it is necessary to complete a transaction, to verify the status of your account or membership for an appropriate third party such as a credit bureau, to comply with a court order, to comply with the request of a government agency or regulatory body, or if we receive your permission to do so.

When you contact us by e-mail, we will retain for a period of time the content of the e-mail, your e-mail address, and the content of any response.

Privacy practices may change over time, please check regularly to view the most current version of our privacy statement.