Digital Banking Upgrade
A Major Upgrade to Your Digital Banking is Here!
Our new digital banking platform is officially live and ready for you to use. Learn about this new experience, watch video tutorials on how to log in, and find out how to make the most of your digital banking.
If you need help throughout this process, you can reach us by clicking the "Let's Talk!" button in the bottom right hand corner of the page, through Facebook messenger, or by calling us at 563-355-0152 ext. 5.
First, let’s understand a few items that make this new digital banking platform different:
- The old platform revolved around accounts, and not the individual member. This means if you are the primary account holder, and your joint account holder needed access to the account, you needed to share your User ID information for that account – not ideal. This also meant you may have had multiple accounts and therefore needed multiple User IDs and passwords.
- The new platform revolves around the individual based on their Social Security Number. This means the primary account holder will have one User ID and will be able to see all accounts they are authorized to see. A joint owner will have their own User ID and will only see accounts they are authorized to see. There will be one User ID for each member (each Social Security Number/Individual Tax Identification Number), instead of each account. Based on this, you may see more or less accounts than you did in the old system.
- In the new digital banking platform you get a unified experience across all devices, whether you are logging on via your computer or through the Ascentra Mobile app. This means the look and feel will not change and the services available on desktop will be exactly the same for the app. You never even have to log into your computer if you prefer to do everything through the app.
Other Important Info You Need To Know
Logging in for the first time (after the upgrade)
Go to the app store and download the new Ascentra Credit Union Mobile App. Once downloaded, please delete the old app. You can also log in through your computer by clicking "Login" in the upper righthand corner. Supported browsers are Chrome, Edge, FireFox, and Safari.
- If you already had an account in Online Account Access, and have used it within the 6 months prior to Sept. 23 you will use your existing User ID and password to log in on to the new Digital Banking system. You will be prompted to change your password when you first log in. It is not recommended that you share login information with another user/owner of an account.
- If you are a joint account holder, without a primary account of your own, you will log in using the current primary account holder’s User ID + the last four digits of your Social Security Number, and the password that you were using in the old platform.
- If you have not logged in to Online Account Access in the past six months prior to the upgrade, your Online Account Access is considered inactive and you will need to re-enroll for Digital Banking. Click "Enroll" in the upper right hand corner.
There are video tutorials below to help guide you through this process.
Ascentra CU Mobile App
The new Ascentra CU Mobile App for smartphones and tablets and is available for you to download from the App Store or Google Play Store.
The new Ascentra CU Mobile App for Android, iPhone, and iPad gives you full access to all the setting and preferences available on the desktop version. In fact, since you will have access to the Mobile Check Deposit, it technically has more features!
Pay BillsPay Bills is a section located under the "Transactions" menu. From there you will be able to manage bills and add billers just like members did with MyBillPay prior to the upgrade. If you had MyBillPay set up prior to the upgrade, all your billers and scheduled payments should have transferred over.
Financial ToolsView your all your banking, credit cards, investments, and other financial information all in the Financial Tools section of our Digital Banking. Financial Tools replaced My$Manager which means that any notifications set up within My$Manager have ceased. You can set alerts and notices in the "Settings" section, under "Manage Alerts".
AlertsAlerts that were set up on Online Account Access, did NOT transfer over to our new system and will need to be set up again. The new Digital Banking platform offers even more alert options.
PayUpPayUp is a free person-to-person payment service for debit card holders which allows you to quickly and securely send money from Digital Banking.
Splitting the cost of lunch with a friend? PayUp! Need to pay your babysitter but don't have cash? PayUp!
Just log into Digital Banking, click on "PayUp Person to Person" under "Transactions" and start typing in the name of the recipient. PayUp will automatically insert their phone number if they are a contact in your phone. Super convenient!
You can even repeat your transactions so you don't have to start over every time your friend buys you a coffee. Best of all, this service is free!
Stay on top of your credit score by refreshing your score every day. Qualify for best rates on new loans, credit cards, or refinance based on your credit score.
Important Dates & Services Changes
Sept. 23 at 8:00 a.m. - The MyMobile app will no longer work and will redirect you to the app store to download the new Ascentra Credit Union app.
If you have recurring transfers set up in our current platform, they WILL transfer over to the new platform. We recommend verifying that they are set up correctly by going to the Activity Center and ensuring that they are showing as authorized.
Alerts that are set up on our current platform will NOT transfer over to the new platform.
eStatements will also be upgraded in the new platform. If you receive eStatements, you will have access to statements going back to Jan. 2019.
Quicken & QuickBooks
If you were not able to download your information prior to the upgrade, please be sure to deactivate and reactivate your online banking connection to get your current Quicken or QuickBooks account set up in the new Digital Banking.
Intuit aggregation services for Direct Connect may be interrupted up to 5 business days after you do this.
Conversion instructions for Quicken and QuickBooks can be found here.
Old Platform Vs. New Upgrade
Here is what a family will see when logging in to the new Digital Banking platform that revolves around individual members (Social Security Number/Individual Tax Identification Number) compared to the previous Online Account Access which revolved around account numbers.
Understanding Account Roles & Authority:
Primary Account Owner
- This individual is listed first on the account and on your statements, and is the one that qualifies for credit union membership.
- If an account only has one owner, it is referred to as an Individual Account.
- If an account has more than one owner, only one person is the primary, the others are considered joint owners (see description below).
Joint Account Owner
- A joint account owner is an individual that shares equal ownership of the account.
- A joint account owner may withdraw or transfer funds, stop payment, etc. without consent of the primary account holder.
It’s important to note that the Primary Account Owner and Joint Account Owner have the same ability to view and transact on behalf of the account (depending on account type). Also keep in mind that any credit cards and loans associated with an account will also be viewable by all account owners.
Logging in for active online banking users who have logged into Online Account Access or MyMobile in the last 6 months. Watch how to log into the new banking platform.
Consumers (primary and joint account owners), Sole Proprietorships, Trusts and Estates.
Representative Payee, UTMA, Conservatorship, or Fundraiser Accounts.
Corporation, LLC, Partnership, Organization, or Nonprofit Accounts.
Will I need to register again for digital banking with this upgrade?
A. Most active consumer accounts will be able to log in with their old login credentials. Unfortunately, the following accounts will have to re-enroll: Representative Payee, UTMA, Conservatorship, Fundraiser, Corporation, LLC, Partnership, Organization, and Nonprofit. Video tutorials are available to show you how to enroll.
All Online Account Access and MyMobile users will be migrated over to the new platform automatically, as long as you have logged in within the last six months, regardless if you have to re-enroll. If you have not logged in within the last six months, we recommend that you do, this way as many items that can be transferred over for you will be.
Do I have to download a new mobile app?
A. Yes. On September 23 at 8:00 a.m go to the app store and download the new Ascentra Credit Union Mobile App. Once downloaded, please delete the old app. You can also log in through your computer by going to ascentra.org. Supported browsers are Chrome, Edge, FireFox, and Safari. Note: Internet Explorer is not supported.
What if I forgot my Digital Banking User ID?
A. If you have forgotten your User ID, please contact Ascentra Credit Union via chat or by phone for assistance.
What browser should I be using for the desktop version of digital banking?
A. The suggested browser to use is Google Chrome when logging in from a computer or laptop. This will provide the best user experience when navigating digital banking. Other browsers members may use are: Mozilla Firefox or Microsoft Edge. After October of 2020, Internet Explorer 11 will no longer be supported.
Will I need my security question when I log in to the new digital banking platform?
A. The Multi-Factor Authentication that includes a security question and an image in our current Online Banking will be replaced with a Secure Access Code – one-time code delivered to you via text, e-mail, or phone call that will allow you to access your new digital banking platform. The code is good for 10 minutes before it expires.
Account Information and Alerts
Will I have access to all my accounts and account history after the upgrade?
A. Yes. The primary account holder will have one User ID and will be able to see all the accounts and loans they are authorized to see. A joint owner will have their own User ID and will only see accounts they are authorized to see. There will be one User ID for each member (each Social Security Number/Individual Tax Identification Number), instead of each account. Based on this, you may see more or less accounts than you did in the old system.
After the upgrade on September 23, your accounts history will only go back to January 2019. If you need statements or account information from before January 2019, please log in and download, print, or take screenshots before September 22.
Will my recurring transfers that were set up in the current platform transfer over to the new platform?
A. Yes. All recurring transfers that members had set up in the previous online banking platform will carry over to the new digital banking platform. We recommend verifying that they are set up correctly by going to the Activity Center and ensuring that they are showing as authorized.
Will my custom alerts that were set up in the current platform transfer over to the new platform?
A. No. You will need to go in and set up new alerts for the new digital banking platform. There are a ton of new alert options in the new digital banking platform and they are super easy to set up.
Will the new platform allow me to export my account information over to Quicken or QuickBooks?
A. Yes. You will still be able to export your account information over to Spreadsheet (xls), Spreadsheet (csv), Microsoft OFX (ofx), Quicken (qfx) or QuickBooks (qbo). In addition, you will be able to configure Quicken and QuickBooks to directly connect to your account for easy updates.
Will bills I had scheduled for payment on the old Online Account Access MyBillPay still process after the Upgrade on September 23?
A. Yes. All previously scheduled and recurring payments will continue to process and all payee information and payment activity will be migrated over to the new platform as long as you have used Online Account Access or MyMobile in the past 6 months.
Will I still be able to add payees/billers on the new mobile app?
A. Yes. In the new platform, you can add payees or bills under “Transactions” by selecting “Pay Bills” then “Options”. A menu will drop down with the option to “Add Payee” which can be used to add payees and billers.
I have multiple accounts set up with their own different MyBillPay service, what information will migrate over?
A. For those who currently have multiple account logins with MyBillPay set up, we are only able to transfer the information on file from one of those MyBillPay accounts. We suggest you consolidate your payee information and recurring bills under the MyBillPay account you intend to keep, prior to Sunday, September 20. Then, be sure to use that account’s User ID and password when logging into the new platform on Wednesday, September 23.
Fixed Rate Mortgage10 & Done (10 Year Fixed)2.625View Mortgage Loans%
Vehicle LoansNew & Used Auto as Low as2.90View Vehicle Loans% APR
SavingsBase Share Savings Starting at0.05View Savings Accounts% APY
Credit CardsNo Balance Transfer Fee. 6-Mo. Intro Balance Transfer2.99View Credit Cards% APR
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