System Upgrade

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Until System Upgrade

We're Upgrading!

As we continue to invest in modern technology to meet the ever-changing needs of our members, we will be completing an upgrade of our primary banking system to a new system on Aug. 2, 2022.

As we prepare for the launch of this new system, it’s imperative that you know these three key details:

 

  • We will need to stop all branch and digital operations on Friday, July 29 at 5:00 p.m.
  • All branch locations and systems including digital banking, mobile banking, voice banking, phones and chat will be suspended during this time. Your Ascentra debit and credit cards will be usable during this time. ATMs will be available but will not show current balance. 
  • Operations will resume Tuesday, Aug. 2.


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While this system upgrade will mostly impact our back-end systems and processes, it will have a big impact on the way we serve you.  Whether you use our digital services online or visit us in-branch, you can expect a more efficient user experience when managing your accounts after this system upgrade.

Top 6 Things You Need to Know

 

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 Ascentra WILL stop all branch and digital operations Friday, July 29 at 5 p.m.

 Ascentra WILL resume all branch and digital operations Tuesday, Aug. 2. 


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 Your Ascentra debit, credit and ATM cards WILL be functional during this time.

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 All Ascentra ATMs WILL be available but will not show current balances.

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 Previously scheduled payments on Bill Pay WILL process as normal during this time.

 

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 Your account number WILL NOT change.

 

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 Your Digital Banking log in information WILL NOT change.

 

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While this system upgrade will mostly impact our back-end systems and processes, there are a few changes for members to be aware of.
  • Your share, certificate or loan will now have a 4-digit ID number.
  • ATM usage fees at non-Ascentra ATMs will be posted in real-time instead of in a lump sum at the end of the month.
  • Starting in September, your statements will look different but will contain all of the usual information. Also, you will receive a statement via your normal delivery channel on July 31st whether you usually get one at this time or not. 
  • Information displayed on Digital Banking account tiles will look slightly different, but account nicknames that you have set up will remain.
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Although there are a few changes coming your way, most things are NOT changing. These important things will remain the same.

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Account Numbers & Routing Numbers



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Debit, Credit, or ATM Card Numbers & Pins



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Bill Pay Payees or Settings


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Direct Deposit & Automatic Payments


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Digital Banking User ID & Password

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FAQs

Enter For a Chance to Win $500!

What day will branch operations close for the system upgrade?*
What day will branches reopen?*
Can you use your debit, credit, and ATM cards while we're closed?*

Disclosure: No purchase necessary. One entry per valid email address. Entries must be submitted by 11:59 p.m. on August 1st, 2022. Ascentra employees and members of their household are not eligible. One winner will be chosen at random on August 2nd, 2022. 

For official contest rules click here.