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Bill Payment
Click here for our Bill Payment Instruction Sheet
Frequently Asked Questions (FAQs)
Q. When will this change take place and can I keep using the old system?
A. On June 4th the new Bill Payment system will be in place. The old system will no longer be available to our members. We highly suggest checking out the demonstration above we have made available to you to help you become comfortable with the look & feel of the new system.
Q. How will I access the new system?
A. The same way you are used to…just log into your credit union account and click on “Bill Payment”.
Q. I have a number of Payees already set up in the current system including my account numbers, addresses, etc. Will my payees & scheduled payments be moved to the new system for me?
A. Yes, all your payee information and scheduled payments will be moved to the new system! However, your payment history from the old system will not show up in the new Bill Payment system (but it still remains in your checking account history and on all your statements which are available to you online for the last three years). Please Note: Once you have access to the new system on June 4th it is important that you compare the address on your bill to the address in the new Bill Payment system. If the address on your bill is different than the address in the Bill Payment system, please update the address and telephone number in the new Bill Payment system (under "Merchant Accounts", then "Details") before scheduling the bill to be paid. This should only need to be done once.
Q. Are there any other major changes?
A. Daily payments can be submitted for the current day until 1:00 p.m. as opposed to the previous cutoff of 10:00 a.m. This gives you more time each day to submit payments.
Q. On the new system all my merchant accounts show a five day delivery lead time to be paid. Previously some of my payees were electronic, why are they now five days?
A. Initially all merchant accounts will have a five business day delivery lead time. However, once you pay someone in the new system the first time it will be evaluated for future electronic delivery, and if the merchant accepts electronic payments it will be switched to electronic (two business day) lead time.
Q. I want to use the new Account to Account transfer feature where I can send money to and from an account I have at another financial institution. How does this feature work?
A. Click on "Account to Account Transfer" in Bill Payment. You will be presented with the Account to Account Agreement & Disclosure which you must accept before use. You will be brought to an Introduction Message which will explain how to add, confirm and start using this feature. Transfers typically take four to six business days (Monday through Friday, excluding Federal Holidays) to complete. For example, if you submit a transfer on Monday morning, you will typically see the money withdrawn on Tuesday and deposited on Friday (assuming normal processing and no holidays).
Check back here often for updated information.