Information Desk

Member Appreciation

Account Officer Anabel Peinado

Anabel received an email from a member that stated: Thank you for being responsive, caring and really living up to your bank's image.

- Mike

Senior Account Officer Luz Morales

I just wanted to recognize Luz for all her hard work and excellent service she provides our members. Alvaro was at a Financial Seminar at Casa Guanajuato last Friday and several members approached him to let him know how much they appreciate the fact that Luz tells them how to get the most for their money when sending money via VIGO. They said she is attentive, knowledgeable and takes care of them promptly. Thank you Luz for listening, caring, and doing what’s right!

- Submitted by Branch Manager Raquel Gallagher

Account Officer Anabel Peinado

Anabel received an email from new members stating: Doyle and I just wanted to say Thanks for the great experience in setting up our new account. You were great to work with. Thanks again and hope to see you soon.

- Mary and Doyle

Senior Account Officer Jeff Gerstel

Dale received an email from Larry recognizing Jeff Gerstel and he stated: I want to thank Jeff Gerstel for the help he gave me straitening my loan out. He spent time checking out what happened and fixed the problem while I was there. He is a great asset to Ascentra Credit Union.

– Larry

Account Officer Anabel Peinado

One day after the introduction of Greenpath at the All Staff meeting, Michail came in and met with Anabel about debt relief. She knows this member and has helped him in the past. He has a significant amount in Credit Card debt. Anabel said he felt embarrassed and was afraid they were going to tell him “just file Bankruptcy, as other people had suggested. Anabel referred him to Greenpath and a week later, they were able to put him on a plan to pay off ALL of is debt!!! Michail is so happy with the monthly payment as he can actually see relief at the end of the tunnel. He said the people at Greenpath were very professional and treated him with respect and dignity. They showed him charts, plans, calculations, and great counseling. He was very grateful Anabel had made the referral to Greenpath. Another way she listened, cared and did what was right. Way to go Anabel!

– Submitted by Branch Manager Raquel Gallagher

Senior Account Officer Lynn Flatt

Lynn received a call from a member stating how much he really appreciated all of the work she has done for him and for referring him on to Cody for his financial investments. They’ve conducted all of their business by phone thus far and is hoping to get in and meet Lynn one day!

– James

Mortgage Loan Officer Shawn Wright

Sue received a letter recognizing Shawn Wright for her excellent service.

The letter stated: I’m not sure who this letter should go to, but I’m hoping it makes it to Shawn Wright’s boss. Over the last few years, my family has interacted several times with Shawn. “Listening, caring, doing what’s right,” these are not just words on her business card, it is the way that she conducts her business. Refinancing our home, helping my nephew buy a home, discussing Dave Ramsey’s thoughts about money to my daughter and her husband, dealing with my intense husband when problems arise during online banking, and helping my son buy a home, name but a few of the ways that Shawn has applied listening, caring, doing what’s right to our financial situations. Money can be such a touchy topic, and I was nervous when we entered her office to refinance our home. One of the first things out of her mouth was a big thank you to us for being people who pay our bills on time; she said it makes her job so much easier. I instantly relaxed as she explained our options in easy to understand terms and finished with what she would do if she was “walking in our shoes.” I left believing that she cares about what we do to our money. I can say it is the first time I have her felt that way when dealing with a financial institution.

My nephew was having difficulty getting fair terms when purchasing his first home, it was easy to advise him to go and see Shawn and let her crunch the numbers. He came away from the experience a happy first time home owner. Four years ago, my daughter and her husband listened to Dave Ramsey’s tapes and Shawn encouraged them to stay the course. My daughter recently announced that they are now debt free; it would be hard to say who was more ecstatic, Shawn or my daughter! Technology has changed a bunch over the years, and sometimes things with computers do not go the way they are supposed to, such as been the case with our checking acct, Shawn has always listened and then done the right thing.

My husband was quite intense when two months in a row, the electric company withdrew an extra $500, more intense when the new debit cards worked sporadically, or didn’t work at all, and lastly when he was “locked out” of our account online. She handled every situation. It has amazed me that she personally took care of these issues, as I am sure these types of problems are not part of her “job description.”

Her latest endeavor has been to help my son buy a home. To say he is difficult to coach is to state it mildly; again, she listened, cared and did what was right. He commutes to Davenport, works full time and goes to school full time, and yet somehow, she got him to finish the first-time home owner’s class. She convinced him that it was in his best interest to give up time on his Saturdays. He closed on February 10th and moves into his new home later in March, after all of the home improvements are complete…one of the benefits of those Saturday classes. Conducting business with Shawn Wright does, by listening, by caring, and by doing what’s right is a rare thing in today’s world. Interacting with her over a variety of financial situations has been a pleasure, but watching her help young adults reach their dreams and experience better financial soundness has been priceless. Thank you, Ascentra and Thank you, Shawn Wright.

- Nancy

Account Officer Brandy Thompson

I talked to Mary today, and she wanted to let me know that Brandy was very helpful and courteous this afternoon. Mary recently lost her husband and had to make some changes on her account. Brandy spent a lot of time with her and answered all her questions. She said that she is so happy that she does her banking here because everyone has always been very nice to deal with. She asked me to pass along the message about her excellent experience with Ascentra. Great job Brandy!

- Senior Account Officer Jeff Gerstel

CEO Paul Lensmeyer received an email about Account Officer Jeff Gerstel

Paul received an email from Tim, who recommended his business partner, Pat, to the credit union for a loan. The email stated: Hey Paul, Just wanted to drop you a quick note and thank you for helping Pat out so quickly. He couldn’t say enough good stuff about his whole experience with your credit union! Great job!

- Submitted by Paul Lensmeyer

Call Center Representative Jessie Clark

Jessie received an email stating: Thanks for your beautiful clarification of things. Again, I can’t thank you enough for all the time you’ve taken to clear things up with me. I sure have a better understanding of my account benefits and where to find some information if I don’t. You’ve been wonderful and expedient!

- Sheila

Account Officers Brandy Thompson, Kevin Fox, Jody Wingate & Meghan May

Lillian has been a regular in the Bettendorf office for at least the last 15 years. I know many of you have helped her with paying bills and balancing her check book. They [Lillian’s family] wanted to thank us for the many years of service we provided and most importantly the friendship that we built with their mother. The family could not express in words how much we meant to Lillian and how comforted they are, knowing how much we cared for her. (Lillian recently passed away)

- Submitted by Aaron Conner