Branch Manager Aaron Conner, an email stated:
Thanks very much for taking care of Steve’s debit card last night and offering to stay a little longer to make sure everything was ok. GREAT member service Aaron and it’s greatly appreciated!
- Submitted by Karen
Account Officer Michelle Hoppenjan, an email stated:
Hi Michelle,Thanks again for all your help and patience (with my deluge of emails) in working up my car loan!!!! FYI – in going over the itemized list; they did add some sort of anti-theft window # charge that I did not agree to. They took it off. I’m having them order new plates, less hassle on my part. But….I have my car and have contacted State Farm so….I think I’m good to go! You have been so easy to work with - thanks again Michelle!!!!
Call Center Account Officer Darcy Anderson, an email stated:
Woo hoo Darcy!!!!! Walid left me a message that you are wonderful---“and a very nice lady”----& that you have helped him a lot!!!
- Donelle Lineburg, Call Center Supervisor
Account Officer Amy Emery, an email stated:
Amy, I wanted to take a moment and thank you for the phenomenal customer service you provided Kelsey and I. We did finalize the deal this morning and I believe Kelsey was going to contact you about coming in Saturday morning to take care of the loan paperwork. I did ask Lindquist to fax over the purchase agreement to your attention so you should see that today. I do have some questions regarding the extended warranty and was hoping to discuss that in greater detail Saturday. Thank you once again and have an incredible day.
Branch Manager Priscilla Jackson, a thank you card stated:
I know this is a little overdue, but I wanted to express my extreme gratitude for your help in financing my car literally 1,000 miles away!! I truly appreciate it!!! Hope all is well with the new addition to your family and in the QC. Thanks again for your help!!!
Call Center Representative Beth Rockhill-Loose
A phone call to Call Center Supervisor Donelle Lineburg from Carole stated that she thinks Beth is the greatest!
VP of Marketing and Public Relations Beverly Murray, an email stated:
We went to the Eagles game on Saturday night and they had no one show up to run the concession stand, so there was nothing to drink. Bev ran and bought bottled water for everyone at the game. That is Ascentra Credit Union Stepping up to the plate. Thanks Bev!
- Submitted By Teresa
Senior Account Officer Joni Kaasa, Mortgage Officer Mary Lucas, Branch Manager Priscilla Jackson, an email to Joni stated:
Joni, I wanted to tell you thanks again for mentioning refinancing to me when I was in there a couple months ago. I really appreciate everything you and Mary Lucas and Priscilla Jackson have done to help me save over $200 a month!!!
- Thanks again, Kelly
Account Representative Jessica Loera
Judy told me when she was in how much she appreciates how nice you are to her each time she is in the office. She said you always welcome her and are very friendly with her. She said you always make her feel special when she comes in and you acknowledge her each time she sees you. ;) She’s glad you work here and she was so excited you talked to her about rates today and saving her $200 a month!!! Great job!!
- Kristina Davids
Senior Account Representative Helena Hess
This for Helena – Helena referred this member over for a new mortgage referral and Sally said to tell her a BIG THANK YOU!! She said she went through the drive to get $100 to do her hair and Helena shared the low rates and she was so excited she did! She said, Helena is soooo nice and it was nice of her to let them know so they didn’t miss out!
- Branch Manager Cheramy Lemke
An Email was sent by a member thanking Account Officer Amy Emery
Thanks, as always, for your fast and courteous service!
An email sent to CEO Paul Lensmeyer about Senior Account Officer Jeff Gerstel & Executive VP Chief Lending Officer Dale Owen
Paul, Congratulations to Ascentra for making number 12 on the list of Iowa's Top Workplaces! This is a great tribute to you and your employees for making Ascentra such a great place to work and belong. We have always been treated so well by you, your employees and every staff member that we have encountered. Dale Owen and Jeff Gerstel, especially have given great service. Congratulations!
- Becki Rogers-Neese
CEO Paul Lensmeyer was contacted about Senior Account Officer Joni Kaasa
I was contacted by one of our members, Dan. He wanted me to know that Joni Kaasa was extremely helpful and courteous. She met with him after we had already closed the office at W. 53rd St. He said “she is a keeper”.
- Paul Lensmeyer