Information Desk

Access your Ascentra Credit Union account securely through Facebook!

Directly from your Facebook page you can:

Check account balances
See what transactions have cleared
Transfer funds

Getting started is easy and free!

Sign into your personal Facebook account.
In the Search box type in “MyMoney” and click on the magnifying glass icon.
You will be presented with several results for MyMoney. Click on the one that has the green MyMoney logo (as seen on this page) with the text “Manage your finances right from your FaceBook profile,…”
Click on “View App”.
When the MyMoney app appears click on “Go To App”.
Enter Ascentra in the Financial Institution Name field and click “Search”.
Once you see information appear for Ascentra Credit Union click on the “Info” icon, then the “Add” button.
Click on the “Create a MyMoney Account” link.
Enter the required information exactly as it appears on your account. Important: For “UserID/Member Number” you must enter your Ascentra account number, not the UserID you use to log into Online Account Access home banking.
If the information you entered in step 9 above is correct you will be prompted to set up a password and some additional authentication information that will assist in protecting your account. You now have access to your account from Facebook!

MyMoney for Facebook FAQs

Is there a charge for MyMoney?
Is this app a part of Facebook and will my bank info be shared with Facebook?
How secure is MyMoney?
What account information can I view in MyMoney?
What benefits will MyMoney give me?
What should I do if I can’t log into MyMoney?
Do I need Online Account Access home banking to use MyMoney?
If I have a joint account, and both myself and the other account holder have Facebook profiles, can we both install the MyMoney app?
If I have two separate account numbers at Ascentra can I transfer between the two accounts?
When will transfers done in MyMoney be processed?
Can I use MyMoney on my mobile device?
Should I increase my privacy settings in Facebook before I install the MyMoney app?
I’d rather not have my account accessible via the MyMoney FaceBook application, can I block it?

Q. Is there a charge for MyMoney?
A. MyMoney is a free service for all Ascentra members.

Q. Is this app a part of Facebook and will my bank info be shared with Facebook?
A. Although MyMoney is a Facebook app, none of your personal or financial information is shared with Facebook. The application resides outside of Facebook on a secure platform and utilizes the same multi-factor authentication as Online Account Access.

Q. How secure is MyMoney?
A. There are multiple layers of security so you, and only you, can access your account. For starters, there are the privacy features built directly into the Facebook platform. Then, a second built-in security system with an image and phrase ID that you configure makes certain it’s really you signing on and ensures it’s our financial institution that you’re accessing. Just like using Online Account Access home banking, always make sure you see the image & phrase ID you configured before you enter your password. Throw in the fact that all data is sent between us using 128-bit encryption and you have one secure application!

While MyMoney gives you secure access to your accounts, these tips will help protect you when using MyMoney:

Never share your MyMoney account number and password or your FaceBook login credentials.
Do not use the same password for MyMoney that you use for Facebook.
Make sure you always click "Logout" when you are done using MyMoney.
If you see a transaction that looks suspicious, contact us immediately.

Q. What account information can I view in MyMoney?
A. You can view your deposit account history (Checking, Savings, CDs) and your loan account history from within the MyMoney app.

Q. What benefits will MyMoney give me?
A. MyMoney is a light version of Online Account Access that will allow you to view your account history and transfer money between savings, checking, and loans (within your account number only). To make Bill Payments, transfer funds between multiple Ascentra account numbers, create scheduled transfers, view e-Statements, set up e-Mail Notifications, etc. you will need to sign up for or log into Online Account Access.

Q. What should I do if I can’t log into MyMoney?
A. If your account is locked out or if you forget your password, you can contact us at 800-426-5241, Ext. 0.

Q. Do I need Online Account Access home banking to use MyMoney?
A. No you do not. MyMoney is a different type of access to your Ascentra accounts and it works separately from Online Account Access.

Q. If I have a joint account, and both myself and the joint account owner have Facebook profiles, can we both install the MyMoney app?
A. Yes, you can both install and use the MyMoney app on each of your profiles

Q. If I have two separate account numbers at Ascentra can I transfer between the two accounts?
A. Not at this time. To transfer between multiple Ascentra account numbers you will need to log into Online Account Access.

Q. When will transfers done in MyMoney be processed?
A. Your transfers will happen instantly 99% of the time. If it does not process instantly please check back later or contact us at 800-426-5241, Ext. 0.

Q. Can I use MyMoney on my mobile device?
A. : If your device can display the desktop PC version of Facebook, then MyMoney will work on it. Facebook apps for mobile devices typically only allow basic Facebook functionality and not Facebook apps you have enabled.

Q. Should I increase my privacy settings in Facebook before I install the MyMoney app?
A. Since MyMoney doesn’t share information with Facebook, your privacy settings can remain as you prefer to have them.

Q. I’d rather not have my account accessible via the MyMoney FaceBook application, can I block it?
A. Sure. Please contact us at 800-426-5241, Ext. 0, or send us a secure message from inside Online Account Access requesting your account be blocked from the MyMoney Facebook application.